Sugar Dagger · Refund policy

Effective {EFFECTIVE_DATE}

The short version: if your game hasn't started and it's been less than 30 days, you can have your money back.

Within 30 days, before your game starts: full refund. Changed your mind, or the party fell through? Email us within 30 days of buying and we'll refund you in full. Your game "starts" when the organizer taps Start and the roles are dealt.

Good to know first: your party never expires. If your night falls through, you can play it another time, or give it to another group by forwarding your purchase email (whoever has that link can host). After 30 days, an unplayed party can't be refunded, but it stays yours to play whenever you like.

If something on our side stops your game: full refund. If our servers fail, or a bug stops your game from reaching its ending, we'll refund you in full. If you'd rather play again instead, we can reset your party so you can start fresh.

If something on your side goes wrong, like weak Wi-Fi or a phone that dies, the game is built to let people rejoin, and a missing player's role can be handed to the game. Email us anyway; we'll help where we can.

After your game has started or finished: no refund. A mystery can't be un-solved, so a party that has been played isn't refundable. This doesn't affect your rights under consumer law. If the game wasn't provided with reasonable care and skill, or didn't work as described, you may be entitled to a remedy whatever this policy says.

How to ask. Email hello@sugardagger.com from the address you paid with, or include your PayPal order number. We reply within 2 business days and refund to your original payment method through PayPal. Your bank may take a few more days to show it.

Please talk to us before opening a PayPal dispute. It's usually faster.

Rewards. If a party is refunded, any unused invitations earned in that party are cancelled.